Northrop Grumman PC Network Support Tech 2 in San Diego, California
At Northrop Grumman we develop cutting-edge technology that preserves freedom and advances human discovery. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We continue to innovate with developments from launching the first commercial flight to space, to discovering the early beginnings of the universe. Our employees are not only part of history, they're making history.
No matter the assignment, Northrop Grumman is committed to being a leader in Cyber, Logistics and Modernization, Autonomous Systems, C4ISR, and Strike. For us, it's about more than just performing. It means realizing the values that define us: responsibility, trust, integrity and protecting freedom worldwide. These values inspire and unite our people- who make everything we do possible.
Some of the world's most technically advanced products are manufactured by employees, who work within Northrop Grumman Missions Systems, a leading provider of sensor systems for a variety of global security applications, including situational awareness and self-protection.
Northrop Grumman manufacturing plants are highly-automated, cutting-edge centers of excellence where employees leverage the latest technology, including the strategic use of automation, 3-D printing and robotics. There are a myriad of job functions associated, either directly or indirectly, with the manufacture of our products that range from machinists, engineers, operation program managers, and quality inspectors.
Our mission is to deliver differentiated value to our programs, by manufacturing products with the highest possible quality at the most affordable rate. Search our current job openings and join us to be at the front line of innovation.
What You'll get to Do:
Responsibilities will include, but are not limited to:
Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
Instructs and assists users in the use of personal computers and networks.
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security requirements.
Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed to include data conversion and/or transport.
Spends significant portions of the day away from the desk supporting users and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Support a user environment during first shift.
Additional Northrop Grumman Information:
Northrop Grumman has approximately 85,000 employees in all 50 states and in more than 25 countries, we strive to attract and retain the best employees by providing an inclusive work environment wherein employees are receptive to diverse ideas, perspectives and talents to help solve our toughest customer challenges: to develop and maintain some of the most technically sophisticated products, programs and services in the world.
Our Values. The women and men of Northrop Grumman Corporation are guided by Our Values. They describe our company as we want it to be. We want our decisions and actions to demonstrate these Values. We believe that putting Our Values into practice creates long-term benefits for shareholders, customers, employees, suppliers, and the communities we serve.
Our Responsibility. At Northrop Grumman, we are committed to maintaining the highest of ethical standards, embracing diversity and inclusion, protecting the environment, and striving to be an ideal corporate citizen in the community and in the world.
You'll Bring These Qualifications:
Associates degree or other 2 year degree in a relevant discipline and 1 year of related experience or 3 years of relevant work experience in lieu of degree.
Must be able to obtain a Secret clearance.
Current Security+ CE or Similar Certification with ability to obtain subsequent security certifications within 6 months of hire.
What We Can Offer You:
Northrop Grumman provides a comprehensive benefits package and a work environment that encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family. Your package will include the following:
Paid Time Off
o Education Assistance
o Training and Development
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.