Northrop Grumman Principal Cyber Systems Watch Officer in Pensacola, Florida
Working in Northrop Grumman Mission Systems means making a direct contribution to cyber protection projects that keep our homeland safe, expanding the boundaries of possibility, and reshaping the world we live in. If you're looking for challenging work experiences with a bigger purpose and desire to learn in a collaborative environment, we invite you to look for the next step in your career at Northrop Grumman.
Northrop Grumman is seeking a Principal Cyber Systems Watch Officer who will be the central point of contact for technical inquiries from external customers, and will direct the incident management process. This position supports
cyber warfighters 24 hours per day, seven days per week (24x7x365) in a Department of Defense (DoD) Cyber Systems Classified Operations Center.
About the position:
The Cyber Systems Watch Officer will provide persistent monitoring of IT infrastructure and network management of all designated networks, enclaves, and systems using Government and commercial monitoring tools.
Manage incoming and outgoing communications, including voice (secure/unsecure), e-mail and message traffic over classified and unclassified networks.
Perform basic system administration tasks such as account unlocks and password resets for external customers.
Monitor for system outages and provide guidance for all performance/alarm thresholds.
Identify, report, and support the restoration of alarm conditions, escalating as needed.
Coordinate mission critical system maintenance (both scheduled and emergency) including issuing notices, coordinating with external agencies, hosting pre-maintenance meetings with stakeholders, creating and closing tracking tickets, and verifying restoration of services.
Research DoD directives, authorized service interruptions, and task orders to provide situational awareness to leadership which includes preparing and distributing daily situational reports and briefings required by operations, the user community and leadership.
Prepare hourly, daily, weekly, and monthly reports on restoration efforts and system health and performance.
Use Remedy ticketing system to create, monitor, report, audit, and close GTMS (Global Trouble Management System) tickets.
Pass down accurate and complete status information to following shift personnel.
The successful candidate will have good communication and reporting skills. They will be customer and detail oriented, and possess good decision-making skills. Plus, they will have the ability to leverage his/her technical background for incident management and troubleshooting.
The position requires proficiency in Microsoft Office products including Word, Excel, PowerPoint and SharePoint.
The selected candidate must have and maintain a DoD 8570 IAT Level 2 or higher certification prior to starting. For a list of qualified certifications, please reference http://iase.disa.mil/iawip/Pages/iabaseline.aspx
Bachelor's degree in a related technical field plus five (5) years of relevant IT experience; OR a Master's degree in a related technical field plus three (3) years of relevant IT experience; OR an Associate's degree in a related technical field plus seven (7) years of relevant IT experience; OR nine (9) years of relevant IT experience in lieu of degree.
Excellent written and verbal communication skills, including technical writing ability.
Ability to work flexible shifts in a 24x7x365 environment.
Current, active Department of Defense (DoD) Top Secret clearance.
Ability to obtain a DoD 8570 IAT Level 2 (or higher) certification prior to start.
Experience in a high-paced, multi-tasking environment
Knowledge of computer and network security and system administration
Knowledge of Microsoft Office Suite
Experience with Remedy ticketing system
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.
Job Category : Information Technology