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Northrop Grumman PC Network Support Tech 3/4 in Oklahoma City, Oklahoma

Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career.

Northrop Grumman Enterprise Services is seeking a well-qualified PC Network Support Technician for a classified government program in the Oklahoma City area. Roles and responsibilities include, but are not limited to:

• Provide technical support for computers and associated networks.

• Install, troubleshoot, service, and repair personal computers, related PC software, network cables and connectors.

• Connect personal computers and terminals to existing data networks.

• Instruct and assist users in the use of personal computers and networks.

• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.

• Complete paperwork and other tasks needed to satisfy Security requirements. Following all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Working with Security personnel to remediate classified data spillage incidents.

• Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.

• Review trouble ticket queues to identify issues that need to be addressed.

• Work through the ticket queue without intervening management direction (self-motivated).

• Resolve tickets within established SLAs and raising issues that require management attention or involvement.

• Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

• Work with system administrators and other staff to resolve support issues and escalating where appropriate.

• Participate in new installations, testing and special projects as needed.

• Spend significant portions of the day away from the desk supporting users and moving equipment.

• Exhibit good communication skills, an energetic approach, and patience with customers.

• Lift equipment weighing up to 40 pounds.

• Ability to work after hours and weekends as needed.

ESCSO

This position may filled at a higher level based on the qualifications listed below.

Qualifications:

Basic Qualifications for a Level 3:

• Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience; 4 years of experience may be considered in lieu of completed degree.

• Security + CE or ability to obtain within 6 months of hire.

• Active DOD Secret clearance.

• Ability to be cleared to special access programs.

• Experience with Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Basic Qualifications for a Level 4:

• Associate's degree and 4 years of experience OR Bachelor's degree and 2 years of experience; 6 years of experience may be considered in lieu of completed degree.

• Security + CE or ability to obtain within 6 months of hire.

• Active DOD Secret clearance.

• Ability to be cleared to special access programs.

• Experience with Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Preferred Qualifications:

• Bachelors of Science or other technical based degree.

• DoD Top Secret clearance.

• CompTIA A+ or Network+ Certification.

• Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.

• Experience with zero and/or thin client devices.

• Experience in Active Directory configuring user and computer accounts.

• Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).

• Experience supporting VMware VDI (Virtual Desktop Infrastructure).

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

Job Category : Information Technology

20026780

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