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Northrop Grumman Mgr Product Support 1 in Melbourne, Florida

Join Northrop Grumman on our continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace. Enjoy a culture where your voice is valued and start contributing to our team of passionate professionals providing real-life solutions to our world's biggest challenges. We take pride in creating purposeful work and allowing our employees to grow and achieve their goals every day by Defining Possible. With our competitive pay and comprehensive benefits, we have the right opportunities to fit your life and launch your career today.

Discover careers that change the world and further advancements in defense, technology, and engineering today at Northrop Grumman. Use your experience to grow your career and support our global customers with the technology, systems, and solutions they need to enable their missions on the diversity, respect, and above all teamwork. Together with our group of experts across the technical spectrum, you'll discover opportunities to make a difference in our world and start solving some of the world's most critical problems in the most innovative ways.

Job Description

Northrop Grumman Technology Services is seeking a Manager Product Support 1 to provide objective-oriented direction and work assignment to team members utilizing management guidelines & general policies. Manages a segment of a program or a function with responsibility for the direct supervision/management of the staff. Must be available and able to work first or second shift.

Responsibilities include:

  • Planning and program performance addressing cost, schedule, technical performance, and quality, full responsibility for all aspects of program performance on a mid-size technical services-type contract

  • Full working knowledge of procedures and practices

  • Oversees projects and task assigned to the organizational group performed by non-exempt and/or exempt employees. Becomes involved only when required to assist in meeting schedules or to resolve technical or operational problems. May accomplish results through lower level supervisor or exempt employees

  • Executes department procedures that typically affect individual employees within own department. Policy management: Interprets and executes policies and procedures that typically affect subordinate organizational units. Recommends modifications to operating policies

  • Ensures that projects are completed on schedule and within budget

  • Accomplishes results through lower-level subordinate supervisors or through experienced exempt employees who exercise significant latitude and independence in their assignments

  • Functions as an advisor to unit regarding tasks, projects, and operations. Becomes actively involved in daily operations only when required to meet schedules or to resolve complex problems

  • Frequent contacts with internal personnel and outside customer representatives at various management levels concerning operations or scheduling or specific phases of projects or contracts. Conducts briefings and participates in technical meetings for internal external representatives concerning specifics operations.

To learn more about our hiring process for manager positions, please view our Selecting the Best Qualified Managers video:


Basic Qualifications:

  • Bachelor's degree and at least 4 years of experience in IETM or training courseware development. In lieu of formal education, high school diploma or GED and at least 8 years of applicable experience in IETM or training course development.

  • Complete understanding and application of principles, concepts, practices, and standards.

  • Full knowledge of industry practices. Independently demonstrates the skill and ability to perform fairly complex professional tasks.

  • Must be able to read and interpret complex engineering drawings, specifications, and system description documents.

  • Be able to write in XML

  • Demonstrated proficiency in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint).

  • Ability to read technical drawings.

  • Demonstrated interpersonal and organizational skills as well as oral and written communication skills.

  • Applicants must be willing to work a flexible work schedule that may include extended shifts, holidays, and weekends and support on call status for 24 hours-a-day, 7 days-a-week, 365 days a year.

  • Must have an active DoD Secret Clearance with ability to maintain with background investigation within the past 5 years.

  • Must be obtain and retain Special Program access clearance within 365 days from submission

  • Must be available and able to work first or second shift

Preferred Qualifications:

  • Experience with Eagle/EPS publishing System

  • Experience in utilizing the USAF Flight Manual or Maintenance Manual change process

  • Experience writing in XML/S1000D International Specification for Technical Publications/IETM/Data Module writing (Arbortext, EAGLE, XMetal, or similar program)

  • 6-12 years' experience as an air vehicle operator or maintainer

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

Job Category : Technical Support