Northrop Grumman Audio Visual Technician in Melbourne, Florida
Northrop Grumman Enterprise Services is seeking a well-qualified Audio Visual Technician to join its dynamic team of technical professionals in the Melbourne, FL area.
Roles and responsibilities include:
Install and troubleshoot A/V equipment, digital signage and VTC equipment.
Work in collaboration with suppliers to receive quotes, and oversee A/V installation projects.
Assist in the setup and support of high priority VTC and teleconference multi-point calls and meetings.
Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of AV Equipment and PCs and PC-related hardware and software.
Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management as needed
Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies.
Participates in new installations, testing and special projects as needed.
May spend significant portions of the day away from the desk supporting users and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Develop and document technical processes and procedures as needed
Reports project status as required for all recurring and non-recurring efforts
Provde backup/surge support for service desk and destkop PC techs by assisting with activities including Installation, relocation, troubleshooting, service and repair of personal computers, related PC software, telephones, cables, and connectors.
Provide backup/surge support for classified service desk to assist in handling and routing of trouble ticket calls and end user remote support.
Ability to work well as part of a team, communicating professionally both orally and in writing
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
High School diploma and 2 years of relevant experience, and/or education is required.
Prior experience with installation/troubleshooting of A/V equipment in a professional environment.
Familiarity with A/V Touchpanel and associated systems.
Understanding of and familiarity with Cisco VTC equipment.
Must be able to sit and stand for long periods of time
Attention to detail and ability to follow semi-complex directions
Ability to lift 50 lbs.
Active Secret Clearance with ability to maintain going forward
Active DoD 8570 IAM I certification - Example: Security+ CE or the ability to obtain within 6 months of hire
Candidates with these desired skills will be given preferential consideration:
Bachelors Degree in IS related field
Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG
Experience with Crestron Touchpad systems
Experience with various Cisco networking and/or telepresence solutions
Solid understanding of network IP protocols and routing
Familiarization with and ability to create Visio type networking and solution diagrams
Active Top Secret clearance with ability to maintain
Active DoD 8570 IAM I certification - Example: Security+ CE
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Job Category : Information Technology