Help Desk DeveloperLinthicum, MD

Requisition ID: R10161484

  • Category: Engineering

  • Location: Linthicum, Maryland, United States of America

  • Clearance Type: Secret

  • Telecommute: No- Teleworking not available for this position

  • Shift: 1st Shift (United States of America)

  • Travel Required: Yes, 10% of the Time

  • Relocation Assistance: Relocation assistance may be available

  • Positions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Join Northrop Grumman on our continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace. Enjoy a culture where your voice is valued and start contributing to our team of passionate professionals providing real-life solutions to our world’s biggest challenges. We take pride in creating purposeful work and allowing our employees to grow and achieve their goals every day by Defining Possible. With our competitive pay and comprehensive benefits, we have the right opportunities to fit your life and launch your career today.

The Microelectronics Center of Northrop Grumman Mission Systems is seeking a Help Desk Developer for the Engineering and Sciences Organization. The position is located at the Advanced Technology Lab (ATL) in Linthicum, MD where we design, manufacture, and test semiconductor products for internal production and emerging programs. The ideal candidate will have solid experience in assigning permissions, troubleshooting, providing workaround, code changes, and database entry, insertion, and filter checking. Experience supporting users in a manufacturing environment is beneficial.

We are looking for you to join our team as a Help Desk Developer based out of Linthicum, MD.


What you’ll get to do:

  • Support foundry employees with issues, providing permissions or licenses.

  • Develop and update Help Desk documentation on current and past issues.

  • Aptitude to learn and retain the basic functions of applications.

  • Ability to understand and retain? manufacturing best practices regarding software, priorities, and impact.

  • Hold meetings and follow up with foundry employees regarding their tickets.

  • Actively comment ticket with all communications regarding the issue(s) for the requestor and fellow employees impacted by the issue.

  • Grant user permissions based on the requestor’s role and job duties.

  • Find workarounds to prevent wafer delivery delays.

  • Report enhancements for reoccurring issues.

  • Including but not limited to permissions review, troubleshooting, code changes, database entry, insertion, filter checking, and PR.

  • Directly fixing the issue, contacting the POC on behalf of the reporter, and directing the reporter to correct submission portal.

  • Perform root cause analysis to pinpoint where an issue could be in the code.

  • Gather functional details from requestors and communicate the technical details to the product owners.

  • Collaborate with agile teams, assess impact, triage issues based on priority.

  • Merge and release code in GitHub

Basic Qualifications:

  • Bachelor’s Degree and minimum of 2 years of relevant professional work experience OR Master's degree and minimum 0 year of relevant professional work experience.

  • Communication skills to talk to foundry employees to convey technical and functional requests to the agile teams.

  • Critical thinking skills to troubleshoot and provide workarounds.

  • Technical writing to document the resolution process.

  • Working knowledge of at least one application in each category:

  • Database: Oracle, MySQL

  • Desktop: C#, VBA

  • Web: Node.js, React

  • Cloud: AWS [general understanding]

  • Ability to read and right SQL queries.

  • 2+ years of database experience and writing clean, technically sound, and scalable code.

  • Working knowledge of GitHub.

  • Working knowledge of Confluence and Jira or similar applications.

  • U.S. Citizenship Required

  • The ability to obtain and maintain a DoD Secret clearance is required.

Preferred Qualifications:

  • High level understanding of AWS

  • A current/active DoD Secret Clearance

  • 1-2 years of Manufacturing experience

  • 1-2 years of MES experience

  • Familiarity with Jenkins

  • Familiarity with API

  • Familiarity with Tableau

What We Can Offer You:

Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family. Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more!

Northrop Grumman has approximately 90,000 employees in all 50 states and in more than 27 countries. We strive to attract and retain the best employees by providing an inclusive work environment wherein employees are receptive to diverse ideas, perspectives, and talents to help solve our toughest customer challenges: to develop and maintain some of the most technically sophisticated products, programs, and services in the world.

Our Values. The women and men of Northrop Grumman Corporation are guided by Our Values. They describe our company as we want it to be. We want our decisions and actions to demonstrate these Values. We believe that putting Our Values into practice creates long-term benefits for shareholders, customers, employees, suppliers, and the communities we serve.

Our Responsibility. At Northrop Grumman, we are committed to maintaining the highest of ethical standards, embracing diversity and inclusion, protecting the environment, and striving to be an ideal corporate citizen in the community and in the world.

Salary Range: $83,300 - $124,900

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.