Northrop Grumman Security Support 3 in Irving, Texas
This position is located in the Enterprise Security Shared Services (ESSS) organization in Irving, TX. ESSS is responsible for the processing and maintenance of DoD security clearance records for Northrop Grumman cleared personnel. This role works under the direction of the Industrial Security Analyst Team Lead to provide ongoing support to the Personnel Security Clearances process:
Support the following personnel security clearance transactions: initial requests, transfers, conversions, upgrades/downgrades, and periodic re-investigation. Utilize the relevant personnel security systems (JPAS/DISS, SCUS, ESIS, e-QIP) as required to support personnel security clearance transactions.
Review relevant documents for completeness and accuracy. Collect, track, analyze, and report investigation status on a frequent basis.
Utilize the Security Shared Service call center tools (case management system, IVR, knowledgebase, Agent Dashboard) to provide excellent customer service to internal and external customers.
Respond to customer inquiries (email, phone calls, etc.), maintain applicant information and investigation history in multiple databases.
Fingerprint applicants, and conduct other duties to support team initiatives.
High School diploma and 4 years of experience, or equivalent experience will be considered years additional education and/or experience
Must have an active SECRET security clearance is required
Ability to work within 7:00 AM - 6:00 PM CST, Monday thru Friday
Proven customer service, teamwork and process improvement skills
Ability to solve problems by utilizing training, knowledge, tools and analytical skills
Strong attention to detail
Goal oriented and driven to prevent errors and solve problems
Able to grasp complex information quickly and probe effectively where additional information is required
Demonstrate excellence in organizational and time management skills
Ability to interact with a variety of customers, partners, vendors, management and employees
Confident phone presence and exceptional customer service skills
Accurate and complete documentation skills utilizing case management systems and Microsoft products
Ability to maintain confidentiality of informationThe candidate must be an experienced security professional with strong leadership and interpersonal skills. They must be able to adapt in a highly charged and challenging work environment. They will be primarily responsible for the receipt and dispatch of classified material, personnel security, physical security, and security education
Active Top Secret security clearance is preferred
Previous Industrial Security experience, preferably with security clearance processing (SF86, eQIPs)
Previous experience interacting with customers in a call center/ service center environment
Experience using telephony systems and case management systems
Experience with a Case Management system or related Personnel Security databases such as JPAS/DISS and SIMS is a plus
Must be computer literate and current on new technology such as Microsoft Office suite
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
Job Category : Security