Northrop Grumman Security Coordinator 3 in Irving, Texas

At Northrop Grumman, our work preserves freedom and democracy, and advances human discovery and our understanding of the universe. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have a lot of fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

This position is located in the Enterprise Security Shared Services (ESSS) organization in Irving, TX. ESSS is responsible for the processing and maintenance of DoD security clearance records for Northrop Grumman cleared personnel. This role works under the direction of the Industrial Security Analyst Team Lead to provide ongoing support to the personnel security clearances process.

Responsibilities include, but are not limited to:

  • Support the following personnel security clearance transactions:initial requests, transfers, conversions, upgrades/downgrades, andperiodic re-investigation

  • Utilize the relevant personnel securitysystems (JPAS, SCUS, ESIS, e-QIP) as required to support personnelsecurity clearance transactions

  • Review relevant documents for completeness and accuracy. Collect,track, analyze, and report investigation status on a frequent basis

  • Utilize the Security Shared Service call center tools (casemanagement system, IVR, knowledgebase, Agent Dashboard) to provideexcellent customer service to internal and external customers

  • Respond to customer inquiries (email, phone calls, etc.), maintainapplicant information and investigation history in multiple databases

  • Fingerprint applicants, and conduct other duties to support teaminitiatives

Performance standards that an incumbent must have to be successful in this position include:

  • Strong leadership andinterpersonal skills

  • Ability to adapt in a highly charged andchallenging work environment

  • Customer service, teamwork and process improvement skills

  • Ability to solve problems by utilizing training, knowledge, tools and analytical skills

  • Strong attention to detail

ESCSO Basic Qualifications:

  • High school diploma with 4 years' additional relevant experience or a bachelor's degree

  • Active secret security clearance

  • Experience with NISPOM

  • Experience with eQIP, JPAS or other customer software

  • Ability to work within 7:00 AM 6:00 PM CST, Monday through Friday

Preferred Qualifications:

  • Previous Industrial Security experience, preferably with security clearance processing (SF86, eQIPs)

  • Previous experience interacting with customers in a call center/ service center environment

  • Experience using telephony systems and case management systems

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.