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Northrop Grumman Enterprise Systems Monitoring Support Tech* in Eagan, Minnesota

Northrop Grumman is seeking an Enterprise Systems Monitoring Support Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities.

Put your years of experience into a future of excellence... The qualified applicant will become part of the Northrop Grumman's ETS Contract with the United States Postal Service, bringing top of the line professional technologists to their teams.

NOTE: This position requires a work schedule for nights and weekends. Normal shift is 11PM - 7:30AM with two consecutive days off. New Hires will possibly need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.

Roles and Responsibilities:

  • Monitor day to day operation of large scale computing infrastructure involving 300+ applications.

  • Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.

  • Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom)

  • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.

  • Assist in triage and incident management with collection and analysis of performance metrics

  • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance

  • Monitor and execute incident and change requests.


Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • High School diploma or equivalent and 6 years additional education and/or related experience to include five years of progressively more difficult systems experience within IT.

  • Basic understanding of Windows and UNIX operating systems.

  • Basic understanding of IT infrastructure and operations.

  • Ability to identify and relay information and symptoms detected by monitoring tools.

  • Ability to read and follow detailed instructions or procedures with minor supervision.

  • Ability to work independently or in a team environment.

  • Ability to communicate effectively in person, in writing, and over the telephone in English.

  • Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.

  • Must have resided in the US for the last 5 years

  • Must be able to work from Eagan, MN location. No remote work from any other location. Preferred Qualifications:

  • Bachelor's Degree in Computer Science or associated discipline

  • Familiarity working with enterprise monitoring productions to include SolarWinds, AppDynamics, Neustar, and ServiceNow.

  • Working knowledge of IT Service Desk model.

  • ITIL Foundation Certificate

  • Experience working in large-scale IT environment.

  • Experience with open source monitoring tools.

  • Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

  • Experience with three-tier architecture.

  • Local to the Eagan, MN area. This position does not provide relocation assistance.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

Job Category : Information Technology