End User Support - SecretBeale Afb, CA

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Put your skills to the test by pushing the boundaries of what's possible. From global defense to sustainment and modernization to mission readiness, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you'll have the opportunity to be an essential part of projects that will define your career, now and in the future.

Are you ready to put your experience to work at Northrop Grumman? If so, we want you to join our team as an End User Support Technician supporting 2nd or 3rd shift program efforts. This position is located at Beale AFB, CA.

Your r oles and responsibilities include:

  • Provides technical support for computers and associated networks.

  • Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.

  • Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.

  • Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents.

  • Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.

  • Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.

  • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

  • Works with system administrators and other staff to resolve support issues, escalating where appropriate.

  • Participates in new installations, testing and special projects as needed.

  • May spend portions of the day away from the desk when supporting users and moving equipment.

  • Exhibits good communication skills, an energetic approach, and patience with customers.

  • Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.

  • Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

  • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.

  • Route calls to product line specialists. Maintains and updates records and tracking databases.

  • Alerts management to recurring problems and patterns of problems.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

NGSkills

Basic Qualifications:

  • High school diploma or equivalent and a minimum of 6 years of experience OR A Bachelor's degree and a minimum of 2 years of experience OR an Associate's degree and 4 years of experience.

  • Current DoD Secret clearance with the ability to obtain and maintain a Top Secret clearance as condition of continued employment

  • Ability to obtain and retain Special Program access clearance within 365 days from submission

  • DOD 8570 IAT Level II (ex: Security + CE) certification.

  • Ability to lift equipment up to 50 lbs.

  • Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods .

Preferred Qualification:

  • Bachelor of Science or other technical based degree.

  • Current DoD Top Secret clearance.

  • CompTIA A+, Network+, Security+ Certifications.

  • Microsoft Certifications (MCP, MCSE or MCSA).

  • Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.

  • Experience with zero and/or thin client devices.

  • Experience in Active Directory configuring user and computer accounts.

  • Cross-platform experience (i.e., two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).

  • Experience supporting VMware VDI (Virtual Desktop Infrastructure).

  • Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking.

  • Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneously.

Salary Range: $62,600 - $93,800

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.