Northrop Grumman Computer Operator 2 in Albuquerque, New Mexico
Roles and Responsibilities
Under general supervision, the Computer Operator is expected to perform the following tasks:
Monitor and run z/OS operating systems using the z/OS master console. This includes monitoring online systems, CICS and TSO, running batch systems including restart/rerun procedures, performing scheduled work, and reporting and logging all batch production failures.
Provide first line support for network troubleshooting, monitoring and reporting.
Follow problem monitoring and escalation procedures
Monitor the LRS system application using the BMC Control-M console
Perform daily system checks
Execute the LRS schedules on a daily basis (may set or revise schedules as requested)
Observes equipment and console control panels to detect operator messages, error indicators, faulty output, or machine stoppage
Restart jobs as directed
Document and communicate problems and issues that occur during the support hours in accordance with the defined procedures
Review, troubleshoot, and respond to events reflected in various management tools
Monitor the production and backup system of the LRS environment (i.e., up/down/alerts) and performance i.e., storage capacity and utilization)
Escalate issues involving performance of the operating environment
Perform touch labor maintenance functions as requested / scheduled through Work Orders and/or Incident Tickets to perform changes and installations per documented specifications (i.e., cable changes, rack mount components, verify operational, and escort 3 rd party hardware technicians)
Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure
Supports additional customer systems and environments as required
Perform help desk/call center tasks
May perform clerical work incidental to operations such as labeling tape containers, maintaining production records, replenishing stock items, and distributing output materials
Must have experience with a batch job scheduling package
Must have an Associate Degree and 1 year of related experience or total of 3 years to satisfy the education requirement.
Experience working in a mission critical, 24/7 environment
Experience working with a network monitoring tool
Understanding of principles, practices, and administration of technical data center related issues
Experience using a problem ticketing system
Commitment to customer service excellence and teamwork
Self-motivated, willing to jump in and take initiative when problems or issues arise without being prompted
Excellent communication and listening skills.
Experience with the following monitoring/ticketing tools:
Verizon Virtual Contact Center (VCC)
Remedy OnDemand (RoD)
Aptare, Nagios, and Wily monitoring tools
Experience with IBM mainframe z/OS
CA-7, CA-11, CA-1.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.